activate this service
The options are endless - so why not take a look below and then get in touch?
- Simply download and complete the C-Cover Application Form and fax it back to 084 167 6571
- Apply at your nearest Cell C Store or Regional Showroom. Find your nearest outlet here
- Dial 140 toll free from your cellphone, or 084 140 from any other phone (charged at cellular rates)
- E-mail us for an Application Form and Terms
and Conditions
- If you are a new subscriber you can simply complete an C-Cover Application form when you buy your cellphone and ensure that it's faxed to the C-Cover Department. We will activate your cover
immediately and add the additional monthly subscription to your cellphone bill each month.
Note: Please ensure that you have read and clearly understood the Terms and Conditions before submitting your Application Form. |
|
overview
We've got you covered, 'cause we know you don't think of your Cellphone as merely an expensive and sophisticated piece of
electronic equipment....it's an intricate part of you! Now, just like the model
that covered her assets for millions, you can cover yours..... from as little as R42.40 per month. In fact, depending
on the value of your Cellphone, you can cover it for up to R12500, meaning you never have to be concerned about loss,
theft or damage.
Please refer to applicable terms and conditions.
|
|
what am i covered for?
Depending on your choice of Added Subscription Fee, C-Cover covers you for:
- Up to R12500 depending on the value of your Cellphone, in the case of theft, loss and damage
- Up to R2000 lost airtime for unlawful usage
- Up to R3000 on your outstanding balance due to death, involuntary retrenchment or permanent disability
Just remember, the covered SIM card must be used together with the covered handset and your Cellphone must only be used on the Cell C Network. Should you upgrade or replace your phone during the
contract period, it is up to you the Subscriber to let us know.
|
|
how do i report an incident?
Cellphone is lost or stolen
You must contact the Contact Centre on 084 140 from your landline or 140, free from a Cell C cellphone, to obtain an ITC number. Only once the ITC number is obtained can you report the matter to the police for a case number. The case
number is only used for C-Cover incidents or to blacklist your cellphone.
There are two ways to have your cellphone blacklisted:
Telephonic Option - which is the fastest
In order to blacklist your cellphone, you can simply dial 084 140 from your landline or 140, free from a Cell C cellphone, to have the phone blacklisted. No documentation is required.
Electronic Option
You can email custserv@cellc.co.za or fax 084 14329 requesting to blacklist your cellphone. An Agent will fax or email a blacklisting form to you. You must complete the form and fax back to 084 14329.
What happens when you have recovered your lost/stolen phone
- Phone Cell C immediately on 140 from a Cell C Cellphone or 084 140 from any
other phone (charged at cellular rates) to unfreeze your account.
- The Call Centre will fax you the Un-blacklist Form (download it here).
- Complete the forms and fax them back to us on 084 14329.
What to do when your cellphone is damaged
- Call 140 toll-free from a Cell C Cellphone or 084 140 from any other phone
(normal cell rates apply).
- Select the Technical Repair option and obtain the details of your nearest
Technical Repair Centre.
- Send your Cellphone to the Technical Repair Centre.
- The Technicians will inspect and repair your Cellphone.
- Complete the Incident Form. You can download it here. Fax the completed form back to the C-Cover Administrators on 084 167 6571.
|
|
C-Cover
